riseservices is committed to client satisfaction throughout the design process. This Return Policy outlines our procedures regarding service cancellations, refunds, and policies for products purchased through our procurement services. Please review this policy carefully before engaging our services.
If you need to cancel your design project before we begin work, you must provide written notice. Cancellations made before any design work has commenced will receive a full refund of any deposits paid, minus a processing fee of 10% to cover administrative costs.
Once design work has commenced, cancellation requests will be assessed based on the following criteria:
All cancellation requests must be submitted in writing via email or registered mail. Verbal cancellation requests are not accepted. The cancellation date is the date we receive your written notice, not the date it was sent.
Design consultation and planning services are generally non-refundable once rendered. However, we strive for client satisfaction and will work with you to address concerns before proceeding to subsequent project phases.
Approved refunds are processed within 14 business days of cancellation approval. Refunds are issued to the original payment method used for the deposit or service payment. Please allow 5-10 business days for refunds to appear in your account, depending on your financial institution.
The following items and services are non-refundable under any circumstances:
When we purchase furniture, fixtures, and decor items on your behalf through our procurement services, return policies are governed by the individual supplier or manufacturer. We will assist in coordinating returns when possible, but client satisfaction with products is subject to supplier terms and conditions.
If you wish to return products purchased through our procurement services:
Custom-made or special-order furniture, textiles, and fixtures cannot be returned or exchanged unless they arrive damaged or defective. We recommend carefully reviewing all specifications before approving custom orders.
Your service package includes a specified number of design revisions. Additional revisions beyond the package allowance are available for supplementary fees. Requests for changes must be submitted in writing and may affect project timelines.
If you wish to change product selections after orders have been placed, cancellation and restocking fees from suppliers will apply. We recommend finalizing all selections before authorizing purchases to avoid unnecessary costs.
While we cannot offer blanket refunds for completed design services, we are committed to addressing any concerns. If you are dissatisfied with any aspect of our service, please contact us immediately so we can work together to find a resolution. Our goal is to ensure every client is delighted with their transformed space.
riseservices is not liable for delays or inability to perform services due to circumstances beyond our control, including natural disasters, supplier delays, shipping disruptions, labor strikes, or government restrictions. In such cases, timelines may be adjusted, but refunds for delays are not provided.
If you have concerns about our services or wish to dispute any charges, please contact us directly to discuss a resolution. We prefer to resolve all matters through direct communication and good-faith negotiation before pursuing formal dispute resolution processes.
We reserve the right to modify this Return Policy at any time. Changes will be posted on our website with an updated effective date. Policies in effect at the time of your service agreement will govern your project.
For questions about this Return Policy or to submit a cancellation request, please contact us:
riseservices
628 Wellington St W
Toronto, ON M5V 1G4
Canada
Phone: +1 416 848 3108
Email: cooperation@riseservices.world